1. Introduction
At Marrakech Top Spot, protecting your privacy is a priority. The purpose of this page is to inform you about the data we collect, how it is used and the rights you have regarding it. We are committed to ensuring the security and confidentiality of your information throughout your experience on our platform.
We encourage you to read this section carefully to better understand how we manage your personal data.
2. The data we collect
When you use Marrakech Top Spot, we collect certain personal information to improve your experience and offer you tailored services. Here are the types of data we collect:
- Personal information We collect information such as your name, e-mail address, telephone number, and similar information when you register, book or interact with the platform.
- Booking information When you make a reservation, we collect specific details about your choices (restaurant, date, etc.) as well as any other information needed to confirm and manage your reservation.
- Communication data When you contact our support team or interact with restaurateurs via the platform, we collect data to ensure quality customer service.
- Technical information We may collect technical data about your use of our site (IP address, browser type, pages visited, etc.) to analyze site performance and improve the user experience.
This data is necessary to provide you with optimal service and guarantee a smooth, personalized experience.
3. How your data is used
The data we collect serves several essential purposes to ensure the smooth running of our platform and the improvement of your services. Here's how we use it:
- Reservations management We use your information to confirm, manage and track your reservations with our partner restaurants. This ensures that your experience is seamless and in line with your expectations.
- Communication with you Contact data (email, telephone) is used to send you confirmations, reminders notices or important information related to your reservations. It may also be used to inform you about news and special offers on our platform.
- Improving our service We analyze your interactions with our platform to optimize the user experience, solve technical problems and personalize the recommendations we send you.
- Sharing with restaurateurs Information needed to confirm reservations, such as name, email and phone number, can be shared with restaurant owners to verify and confirm your arrival.
4. Your rights concerning your data
As a user of Marrakech Top Spot, you have several rights relating to your personal data. You can :
- Access your data You have the right to request access to any personal information we have collected about you. We will provide you with a copy of your data, subject to applicable laws.
- Modify your data If you find that your information is incorrect or incomplete, you can update it via your account or contact us to change it.
- Delete your data You can request the deletion of your personal data. However, certain information may be retained to meet our legal obligations or to manage current bookings.
- Withdraw your consent If we have collected your data on the basis of your consent, you have the right to withdraw this consent at any time. This will not affect the lawfulness of the processing prior to the withdrawal.
- Challenging the processing of your data If you consider that your data is being processed unlawfully, you have the right to object to the processing of your data.
To exercise these rights, simply contact us by email at the following address: contact@marrakechtopspot.com.
5. How to manage your data
At Marrakech Top Spot, you have total control over your personal data. Here's how you can manage your information:
- Access your account Login to your account on the platform to view and update your personal information. You can modify your contact details, contact preferences and other data.
- Modify your information If you wish to modify certain information (for example, your e-mail address or telephone number), you can do so directly from your personal space on our site. Please make sure that your data remains up to date to ensure effective communication.
- Delete your account If you no longer wish to use Marrakech Top Spot, you can delete your account at any time. This action will delete all information linked to your account, with the exception of information that must be retained for legal reasons (for example, to manage current bookings). To delete your account, please contact our support team at contact@marrakechtopspot.com.
- Booking data If you have made a reservation with a restaurant via our platform, we will retain the data required to manage this reservation, even if you delete your account. This ensures that all information is available to manage your experience.
6. Data security
We take the security of your personal data very seriously. We have implemented technical and organizational measures to protect your information from loss, theft or unauthorized access. These measures include, but are not limited to:
- Data encryption All sensitive information you transmit via our platform, such as your payment details, is encrypted to guarantee its confidentiality.
- Restricted access Access to your personal data is restricted to Marrakech Top Spot employees and partners who need it to perform their duties. We ensure that anyone who has access to your data adheres to strict confidentiality standards.
- Regular updates We carry out regular security audits and update our systems to protect against potential vulnerabilities.
- Secure partners When we share information with restaurateurs or other partners, we make sure that they also adhere to strict security standards to protect your data.
Although we make every effort to protect your data, it is important to note that no method of transmission over the Internet is completely secure. However, we do our best to minimize the risks.
7. Changes to the privacy policy
Marrakech Top Spot reserves the right to modify this privacy policy at any time. Any changes will be posted on this page with an updated date. We advise you to consult this page regularly to be informed of any changes.
In the event of substantial modification, we will inform you by email or via a notification on our platform. If you continue to use our services after these modifications, this will be considered as acceptance of the new conditions.