1. Introduction
Welcome to Marrakech Top Spot. Your trust is our priority, and we are committed to protecting your personal data in accordance with current regulations, including the General Data Protection Regulation (GDPR).
This privacy policy aims to explain:
- What information we collect and why.
- How we use your data and with whom it is shared.
- Your rights regarding the protection of personal data.
By using our platform, you accept the practices described in this policy. We invite you to read it carefully and to contact us if you have any questions at the following address: contact@marrakechtopspot.com.
2. Collected data
We collect only the information necessary to provide you with an optimal experience on Marrakech Top Spot and to facilitate your interactions with our services. This data includes:
a) Personal information
- Name: To identify yourself when booking.
- E-mail address: To send you confirmations and communications.
- Telephone number: To contact you in case of need or to facilitate coordination with the restaurateurs.
b) Navigation data (if applicable)
- Cookies and similar technologies: We use cookies to enhance your user experience and for statistical analysis (see «Cookies and similar technologies»).
c) Data sources
This information is collected directly from you via :
- Registration forms to create an account on our platform.
- Reservation forms to guarantee your place in partner restaurants.
We undertake to limit the collection of personal data to what is strictly necessary to meet your needs and our contractual obligations.
3. Use of data
Personal data collected on Marrakech Top Spot are used in compliance with regulations and solely for the following purposes:
a) Main purposes
- Reservation confirmation : We use your information to confirm your reservations with our partner restaurants.
- Communication with restaurateurs : The necessary data (name, e-mail, telephone number) is shared with the restaurant owners to facilitate your welcome and check your reservation.
- Customer care : We may contact you after your visit to collect your feedback and improve our services.
b) Secondary purposes
- Service enhancement Your data may be used anonymously for statistical analysis and continuous improvement of our platform.
- Notifications To inform you about new products and promotions, subject to your prior consent.
c) Limits of use
We do not sell or rent your personal data to third parties. Any use is strictly related to your experience on Marrakech Top Spot.
4. Data sharing
We take your privacy seriously and share your personal data only in the following situations:
a) Restaurant partners
The necessary personal information (name, e-mail and telephone number) is shared with restaurateurs to manage your reservations and confirm your presence at the restaurant. This data enables them to welcome you smoothly and ensure the quality of your experience.
b) Service providers
We use third-party service providers to improve our platform, such as hosting services, statistical analysis or payment management. These service providers only have access to information that is strictly necessary, and are required to respect the confidentiality of your data.
c) Legal requirements
We may need to disclose your personal data if required to do so by law, or to protect our legal rights and interests (for example, in the event of a legal request or legal proceedings).
We ensure that all our partners respect a level of security equivalent to ours to protect your personal information.
5. Data retention
We retain your personal data for as long as is necessary to achieve the purposes stated in this privacy policy. Here are more details on data retention management:
a) Shelf life
- Booking data We keep your reservation and contact information for as long as is necessary to confirm, manage and track your reservation.
- User profile data Your account information (name, e-mail, telephone number) is kept for as long as your account remains active. You can request deletion of your account at any time (see «User rights» section).
b) Indefinite retention for notice collection
We retain your information to contact you for follow-up purposes after your reservation. This period may be indefinite, unless you choose to delete your data or request deletion of your account.
c) Conservation criteria
The retention period is determined according to the nature of the data and applicable legal, contractual or tax requirements. We do our utmost to keep your data only for as long as is strictly necessary for the management of our services.
6. User rights
In accordance with applicable regulations, you have several rights concerning your personal data. You can exercise these rights by contacting us at the following address: contact@marrakechtopspot.com.
a) Right of access
You have the right to request access to the personal data we hold about you, as well as information about how it is used.
b) Right of rectification
If your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated.
c) Right to erasure
You may request the deletion of your personal data at any time, subject to compliance with certain legal or contractual obligations.
d) Right of objection
You may object to the processing of your personal data, particularly in cases where the processing is not based on your consent.
e) Right to portability
If you wish, you have the right to request that your personal data be transferred to another service provider in a structured, commonly used and machine-readable format.
f) Right to withdraw consent
Where the processing of your data is based on your consent, you may withdraw this consent at any time. Withdrawal of consent does not affect the lawfulness of the processing carried out prior to such withdrawal.
g) Right to file a complaint
If you believe that your rights have been violated, you have the right to lodge a complaint with the competent data protection authority.
7. Data security
The security of your personal data is a priority for us. We implement appropriate technical and organizational measures to protect your information against loss, alteration, unauthorized disclosure or unauthorized access.
a) Technical measures
We use advanced security technologies, such as encryption and firewalls, to protect your data during transmission and storage on our platform.
b) Organizational measures
Only authorized persons, according to their responsibilities, have access to your personal information. We regularly train our employees and partners to ensure data confidentiality and security.
c) Risk mitigation
Despite all our precautions, no security system is infallible. We are committed to reacting quickly in the event of a data breach and to informing you if your information has been compromised.
d) Secure storage
Your data is stored in secure environments and only certified third-party service providers may access it for the purposes of their services, subject to compliance with strict confidentiality and security standards.
8. Cookies and similar technologies
On our site, we use cookies and other similar technologies to enhance your user experience and analyze the use of our platform.
a) What is a cookie?
A cookie is a small text file that is placed on your device when you visit our site. It recognizes your device and stores certain information, such as your preferences or your activity on the site.
b) Types of cookies used
- Necessary cookies: These cookies are essential to enable you to browse our site and use its functionalities, such as booking management.
- Performance cookies: These collect information about how you use our site, in order to improve performance and optimize the experience.
- Functionality cookies: These allow us to remember your choices (such as language or region) and offer you a personalized experience.
- Advertising cookies: These cookies are used to display ads that are more relevant to you, based on your areas of interest.
c) Cookie management
You can manage your cookie preferences at any time in your browser settings. You have the option of blocking certain cookies or deleting those already stored. However, please note that this may affect certain functions on our site.
d) Consent
By browsing Marrakechtopspot.com, you accept the use of cookies in accordance with this policy. You can change your preferences at any time, according to the options available in your browser.
9. Changes to the privacy policy
We reserve the right to update this privacy policy at any time to reflect changes in our practices and legal requirements. Any changes will be posted on this page, and the date of the last revision will be indicated at the bottom of the policy.
a) Notification of changes
When significant changes are made to this policy, we undertake to inform you in an appropriate manner, for example by a message on our site or by email, depending on the nature of the changes.
b) Ongoing commitment
We are committed to ensuring that your privacy and the security of your personal data are always respected. We encourage you to check this page regularly for the latest version of our privacy policy.
10. Contact
If you have any questions, concerns or requests regarding this privacy policy, or if you wish to exercise your rights regarding your personal data, please do not hesitate to contact us via the following means:
E-mail : contact@marrakechtopspot.com
We strive to respond to all your requests as quickly as possible.
The Marrakech Top Spot team
Last policy update: 21/01/2025